Introduction
Reasons for developing the product and how to use it.
Part A
1. How to develop the implementation of the patient education campaign QaM
A case study on project management
Theory: Enabling stage
Theory: Promoting stage
Theory: Willing stage
Theory: Doing stage
2. Additional theoretical materials
Communication plan EuroPharm Forum
Theory about indicators
Material Holland and Nimmo
Text about leadership and team building
Presentation
3. Additional examples of QaM practices (best practices)
Case Finland
Questionnaire about legislation from Finland
4. Annex
EuroPharm QaM 1993
EuroPharm QaM update 2004
Part B
Theory and models used by EuroPharm Forum but not explained in part A (edited by the project group)
EFS (feedback system)
WebBoard conferences
Cycle of project development and - management
Part C
Theory and models used within the EuroPharm Forum projects
About the Forum
Asthma services
Smoking cessation
Diabetes care
Hypertension management
Pharmacists and HIV/AIDS
Twinning
Declarations and resolutions
Part D
Theory and models used in member countries (unedited material)
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